FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order on Trendune?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll enter your shipping details and payment information. After completing your order, you’ll receive an order confirmation email.

2. How long will it take for my order to arrive?

We offer two shipping options:

  • Standard Shipping: Estimated delivery in 2-3 business days from the shipping date.
  • Extended Shipping: Estimated delivery in 7-9 business days from the shipping date.

Please note that these are estimated delivery times, and actual delivery may vary depending on your location and external factors such as weather or holidays.

3. Can I change or cancel my order after it has been placed?

Once an order is confirmed and processing begins, we are unable to modify or cancel it. If you’ve made a mistake, please contact our customer service team as soon as possible, and we’ll do our best to assist you.

4. Do you offer international shipping?

Currently, we offer shipping within [insert countries or regions]. We are working on expanding our shipping options, so stay tuned for updates on international shipping.

5. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment’s progress on the carrier’s website. Please allow 24-48 hours for the tracking information to update.

6. What should I do if my order is damaged or incorrect?

If you received a damaged or incorrect product, please contact our customer service team within [insert number of days, e.g., 7 days] of receiving your order. Provide your order number, a description of the issue, and photos of the damaged or incorrect item, and we’ll assist you with a return or replacement.

7. What is your return policy?

We accept returns only for:

  • Faulty products: If your product is damaged, defective, or malfunctioning upon arrival.
  • Incorrect products: If the product you receive is not the one you ordered.

Please contact us within [insert number of days, e.g., 7 days] of receiving your order to initiate a return.

8. Do you offer gift cards?

Currently, we do not offer gift cards, but we are considering this option in the future. Please stay tuned for updates!

9. Can I make changes to my shipping address after placing an order?

Once your order has been processed, we cannot change the shipping address. If you notice an error in your shipping address, please contact us immediately, and we’ll try to assist you before the order is shipped.

10. How do I contact customer service?

If you have any questions or need assistance, feel free to contact our customer service team:

  • Email: zeetrendune@gmail.com
  • Phone: +971553161278
  • Address: Al Khwarizmi Street, New industrial Area, Ajman Industrial 1, Ajman

Our team is available [insert hours of operation, e.g., Monday to Friday, 9 AM to 6 PM].

11. Do you offer free shipping?

Currently, we do not offer free shipping, but we do offer competitive shipping rates. You can check the shipping cost at checkout based on your location and preferred shipping method.

12. Can I use multiple discount codes on a single order?

At this time, we only allow one discount code per order. You may choose to use the most valuable code or promotion during checkout.