Refund Policy

Return | Refund  Policy for Trendune


At Trendune, we strive to provide you with high-quality products and a great shopping experience. If you receive a product that is faulty or not what you ordered, we will gladly accept your return and provide a solution. Please review our return policy below for more details.

1. Eligible Returns

We only accept returns in the following circumstances:

  • Faulty Products: If the product you received is damaged, defective, or malfunctioning upon arrival.
  • Incorrect Products: If the product you received is not the one you ordered, either in terms of size, color, model, or type.

2. Return Process

If you believe you’ve received a faulty or incorrect product, please follow these steps:

  1. Contact Us: Reach out to our customer service team within [Insert number of days, e.g., 7 days] from the delivery date. You can contact us via [Insert contact information: email/phone].

  2. Provide Proof: Please provide your order number, a description of the issue, and any relevant photos (such as pictures of the faulty product or the wrong item).

  3. Return Authorization: Once we confirm that your return request is eligible, we will provide you with instructions for returning the product and a Return Authorization Number.

  4. Return Shipping: If the return is due to a faulty or incorrect product, we will cover the return shipping costs. Please use the provided return label and ship the product back to us in its original condition and packaging.

3. Refund or Replacement

Once we receive the returned product and verify the issue, we will offer you the following options:

  • Replacement: We will send you the correct or a new, non-defective product at no extra cost.
  • Refund: If a replacement is not available, we will issue a full refund to your original payment method.

4. Non-Returnable Items

We do not accept returns for products that are:

  • Used, opened, or damaged after delivery (except for faulty products).
  • Not in their original packaging or missing parts.
  • Ordered in error by the customer, unless the product is faulty or incorrect.

5. Timeframe for Returns

You must notify us of any issues with your order and initiate the return process within [Insert number of days, e.g., 7 days] of receiving your item. After this period, we may not be able to offer returns or refunds.

6. Contact Us

If you have any questions regarding our return policy or need assistance with your return, please contact our customer service team at:

Trendune Team

  • Email: zeetrendune@gmail.com
  • Phone: +971553161278
  • Address: Al Khwarizmi Street, New Industrial Area,, Ajman Industrial 1,
                   Ajman